Summary

Excellent information design, navigation design, and layout skills. Exceptional writing, copy editing, and verbal communication skills. Able to learn industries and internal operations quickly and produce clear documentation accordingly. Communicate well with all levels of personnel. Superior organizational skills and ability to handle a multitude of projects simultaneously. Never missed a deadline. Team oriented; rapidly establish lasting, quality relationships with clients and staff.

Objective

To provide superior consultation, target your specific needs, and create clear, communicative documentation accordingly.

Software Experience

Hardware Experience

Languages

Documentation Fields

Documentation Types

Documentation Audiences

Industry Experience

Regulatory Environments

Employment/Contracts

Education

Special Skills

Specific Achievements

College Foundation, Inc.

Facilitated decision-making process at the executive level by providing concretization and visualization via forms and process flows. Created user documentation and customer service manuals for Web and iSeries systems. Created business forms throughout all departments. Created the company audit documents. Increased usability of the software and added value to QA and business analysis efforts by identifying inconsistencies and deficits in the user interface. Improved document archive process and audit trail. Coordinated and improved forms development process, resulting in shorter development lifecycle and increased customer satisfaction. Supported project managers with customized Sharepoint websites, thereby streamlining their workflow.

Lyon Technologies, Inc.

Developed Web-based online help for sales contract maintenance and water modeling software applications. Wrote proposals in response to RFPs and other requests by government and military organizations. Designed and developed content for several client Web sites. Co-wrote and edited BusinessObjects and Web Intelligence training manuals for employees at multiple corporations. Assisted in creation of a Web portal for Business Object's Web Intelligence reporting tool. Provided all documentation for company-wide business intelligence reporting and database standards and conventions at Blue Cross and Blue Shield of North Carolina. Created online courses for database reporting software.

Eliassen Group, Inc.

Participated in vendor selection process for document imaging project. Assisted in design phase of the project by documenting the existing manual payment process of the Accounts Payable department. Participated in initial design phase meetings. Wrote software user manuals. Assisted in the design and delivery of training manuals. Member of the client's first Sarbanes-Oxley compliance team, contributing flow chart diagrams, process narratives, and other necessary documentation.

Omegasoft Technologies, Inc. & Skinux, Inc.

Wrote business plans for executives seeking to secure investment capital. Designed and developed Web sites and presentation slides for corporate and small business clients. Wrote white papers and sales proposals for corporate products and initiatives. Assisted a client in securing a major retail chain presence. Designed and wrote online Help, developer's software development kit, and technical support Web site for a 3D media software company. Wrote all the marketing materials for a software development firm. Trained staff on Web design principles, greatly enhancing their knowledge and skill set. Designed, developed, and wrote the company's first Intranet and used it to improve the efficiency of communication among staff members.

Canopy Systems/Medical Mutual

Member of GUI Design Team for Web-based software. Completed Web-based online help project within first five weeks of contract employment. Integrated online help with ASP software. Troubleshot and resolved CSS problems with previously existing online help files.

Sertus Corporation

Co-designed the organization's first Web-based online help system. Edited technical support Web site. Wrote operations manual for technical writing department. Consultant on Internet/intranet design team. Member of industry-specific XML language development team. Coordinated support standardization with Technical Support Manager. Completed the following during the first four months of employment: user requirements documents; enterprise design and topology documents for programmers and parent company executives; multimedia online document about XML; standards and conventions documents for database designers, programmers, and technical writing departments.

Duke Clinical Research Institute

Designed the organization's first online Help system. Designed, wrote, and completed five online Help projects for four enterprise database systems in the first six months of contract employment. Occasionally assisted research and quality assurance staff with documentation issues.

Unifi

Designed and delivered documentation training to the Information Services Department, including managers and lead analysts. Designed and implemented company's first centralized online documentation system. Wrote training and procedure manuals for all departments in the company.

Amdahl

Edited manuals and other operations materials and submitted revisions to corporate office for conversion.

ON Technology

Created instructional materials for international distributors for the company's first World Wide Web project. Designed, wrote and produced comprehensive reference book for marketing and training. Created and designed training materials for quarterly International Training Summits. Wrote portion of the company's international recruitment brochure.

Freelance

Designed and developed a commercial Web site that resulted in immediate increase in profits. Wrote professional planning proposal targeted toward NC Commissioner of Education. Wrote, coordinated, and implemented all documents for computerized faxback library. Wrote press release that resulted in front-page coverage in Raleigh News and Observer. Designed, wrote, and presented a state-wide community voice mail project.

Pro Bono Work

Web site design consultation on a 4-member Web team for a United States congressman. Designed and created a Web-based online help system for discussion forum software used on the congressman's site. Made modifications to the help system so that it could be used in a similar forum designed to promote a new Cabinet-level position in Washington, D.C.

Professional Affiliations & Awards

Society for Technical Communications, Senior Member

Online Special Interest Group, Member & Online Help Public Resource Contact

HTML Writers Guild, Member

3 Stars Travel Site Award, RealAdventures Travel Awards, RealAdventures.com

Award of Merit, 2006 Online Competition, Carolina Chapter STC

Award of Merit, 2003 Online Competition, Carolina Chapter STC

Award of Merit, 2000 Online Competition, Carolina Chapter STC

Award of Excellence, 1999 Online Competition, Carolina Chapter STC

Pacesetter Award, 1997, Education and Training Committee, Carolina Chapter STC

Award of Merit, 1996 Online Competition, Carolina Chapter STC

Presentations & Articles

Documenting the Big Database Program

Pinpointing Your Role in Today's Technical Communication

Beginning HTML: Putting Your Resume on the World Wide Web

Technical Documentation for the Computer Industry

The eBook Advantage: Writing and Publishing Electronic Books (Intercom magazine, December 2002)

Adjusting to Changing Times in Technical Communication (Intercom magazine, April 2003)

Peer reviewer for quarterly journal Technical Communication

Portfolio

Visit my online portfolio at www.ceilhall.com/resume/portfolio.htm